I purchased 1 x ($49.95) Intuit TurboTax Deluxe Federal + State + eFile 2011 with a free Turn 16GB USB 2.0 Flash Drive (Green) Model TG016GE902G. The final cost for the promotion was $39.96 with the free ($14.99) flash drive. I ordered on 2/1/12 on 2/2/12 I get an e-mail stating my free now $14.99 charge to my card flash drive has been shipped. Minutes later I get a we are sorry but we have to cancel your order for 1 x ($49.95) Intuit TurboTax Deluxe Federal + State + eFile 2011. You will be refunded $24.97. So because of their issue, I have to pay full price for an item that was added to my order automatically that stated "free". How is "Free" $14.99. I asked them to intercept and was told, they can't as its in the warehouse with a tag. But they can't tell the warehouse and the 1st customer agent told me I have to be home to send it back, and there would be a restocking fee and then hung up on me. The 2nd told me the same but humored me with the option of trying to intercept the package, but she could not until UPS has the package, and that UPS is not really who they use, even though the e-mail states this. This is horrible and I will never go back to New Egg again as something free added to an order should not be charged when the ordered item(s) is cancelled. Smiles!
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